The E25BT has different materials made from the Tune 110BT and the E25BT would sound better.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Hi, Thank you for your question. Sorry to hear about your headphone not charging anymore. Please try to use another cable for charging and a different charging adapter. If that does not help, then contact the place of purchase for warranty help.

This could mean that there was interference between the laptop BT signal and the phone, assuming that the phone call was made thru the smartphone and not using the laptop, if it was on the laptop using an application (skype, etc.) then this issue could be within the laptop itself, application might need to be updated or the driver/software of the laptop itself utilizing the BT connectivity. We suggest to isolate the issue by removing the laptop from the scenario and just use your phone for streaming music and taking in calls to test you will still experience the same problem, for further assistance we suggest that you submit a case at https://www.jbl.com/support-contact.html and our Customer Support team will assist you with this case.

No, the E25BT is not waterproof.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Yes, we do sell the clips separately We would like to work with you directly to help you with your issue. Please contact our toll-free number at 1-800-336-4525 and the Customer Service Team will be more than happy to assist you.

Yes, It should work well with your iPhone 5, If you're having trouble pairing it to your JBL E25BT ,Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

The E25BT is made in China.

We would like to work with you directly, I noticed that you are in Canada, please submit a case at http://ca.jbl.com/other-support-134 and the Customer Service team will be more than happy to further assist you.

Hej! Den är 15 cm. Om du behöver en längre sladd kan du använda vilken micro USB sladd som helst eftersom det är nånting standard.

I’m sorry to hear that you are having issues with the E25BT. Please try using a different charging cable to isolate the issue. Also try plugging it into a different power outlet. If you are still having issues, please send an e-mail to support.apac@harman.com and our Customer Service Team will be more than happy to assist you.

I'm sorry to hear that you are having issues with the E25BT. The E25BT comes with a factory charge which can be used out of the box. There should be a constant light in the E25BT while charging takes place. When charging is complete, the LED status is off. Try powering ON the unit by pressing and holding the power button (middle button) until you see a blue light at the bottom part of the remote. Once you see the blue light blinking, it means that its on pairing mode. Try connecting your device with the E25BT. If you're still experiencing issues, please go back to the store where you purchased it from and they will be able to help. If this was purchased from us directly, please submit a case at www.jbl.com/support-contact.html and our Customer Service team will be glad to assist you.

I’m sorry to hear about the issue you are having with the E25BT. Unfortunately, it has no reset function. I noticed that you are in Portugal. If you are still experiencing issues, please contact the store that you purchased the E25BT from and they should be able to assist you, or at least guide you to those who can.

Hi. That is most unfortunate, and should not happen, of course. Normal procedure would be to go back to the place of purchase to get this problem solved over the warranty. If you bought directly from JBL web shop, please contact JBL customer service, who will help you.

Our JBL E series is the starter tier headphones and our JBL Reflect series is in the middle tier headphones. In terms of sound quality, our JBL Reflect series has better specs than our JBL E series. If you have more questions, please contact us here. https://bit.ly/2zwFkYM

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Unfortunately, The JBL E25BT does not have noise cancellation feature.

The JBL E25BT has an LED Indicator on the control panel that will flash a solid blue light once the battery reaches 100%.

Hi, Thank you for your question. It takes around 2 hours from 0% to 100% charged.

To be able to reconnect the headphones to your source, please do a BT reset on the unit by following these steps. 1. Press and hold the power button for at least 10 seconds until the unit goes into pairing mode. 2. Once the unit is back in pairing mode, BT Reset is performed. 3. On the source device, go to its settings and under Bluetooth locate the headphones name "E25BT". 4. Tap on "i" to forget the device on the source device. 5. Toggle On/Off Bluetooth on the source device to re-scan available BT devices. 6. Re-establish BT connection between your source device and the headphones. In case following the steps does not resolve your problem, please submit a case at https://www.jbl.com/support-contact.html and our Customer Support team will further assist you.

The E25BT is compatible with your Lumia 930, since your phone supports the standard Bluetooth Stereo Audio drivers which the E25BT has. In case they will not pair, you may do an isolation by pairing the headphones with other Bluetooth devices. If the E25BT pairs successfully with other devices, you might need to contact Nokia to check if there is an update needed on your phone's Bluetooth driver. If your headphones will not pair with any device at all, please submit a case at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

We would like to work with you directly to help with your concern. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

I’m sorry to know that you are having issues with the E25BT. Try holding the power button for more than 10 seconds to turn off the E25BT. I noticed that you are in Malaysia. If you are still experiencing issues, please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Turning off the E25BT is as simple as pressing the power button located on the in-line microphone on the headphones.

Du kan hitta tillbehör om du följer "Trådlösa" menyn och sedan klicka på "Tillbehör ". Om du inte hittar vad du behöver, vänligen kontakta vår kundtjänst genom att klicka på länken längst upp på denna sida.

Hi, Thank you for your question. There is a charging cable included in the box. To charge the headphone, simply use any phone charger or PC USB ports.

No. The E25BT does not support aptX.