I am sorry to hear that you are having this issue with your E25BT. What you are experiencing is not normal. To isolate the issue, please try to connect the E25BT to a different source(smartphone or tablet). I noticed that you are in Philippines. If you are still experiencing issues, please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.

We'd like to check some settings on your end so we can find out our options., please submit a case request and so we can assist you: www.jbl.com/support-contact.html

We don't have any exact measurement on how loud it is but it's definitely enough for you to appreciate your music.

Thank you for your question. No, unfortunately it's not possible to turn off that sound. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.

I can see that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication if you need anything additional.

We are sorry to hear about the issues you are having with our product. Please reach out to your local JBL Customer Service for information on parts availability, thank you!

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

The E25BT utilizes the standard Bluetooth Stereo Audio drivers available in most laptops. There are two different Bluetooth protocols, one for Headset Audio used for talking on the telephone, and the other for high quality stereo audio listening. Being that the E25BT is a speaker; your computer must connect to the E25BT using the Stereo Audio protocol. Your best bet is to go into your control panel and find the Bluetooth setup. This setup usually provides a setup wizard and will take you through the steps to install the drivers needed for Stereo Audio.

Wipe them off with a damp cloth with mild solution of dishwasher liquid. Make sure that no water floats into the headphone. You can also purchase the JBL Headphones Charging case to keep it clean. Please check the link below for more details, thank you. http://www.jbl.com/wireless-accessories/JBL+HEADPHONES+CHARGING+CASE.html?dwvar_JBL%20HEADPHONES%20CHARGING%20CASE_color=Black

We would like to work with you directly to help with your inquiry. Please submit a case request at http://www.jbl.com.sg/support-contact.html and the Customer Service Team will be more than happy to assist you.

The E25BT does not support the My JBL Headphone or any JBL app.

Sorry to hear that you are having this issue. What you are experiencing is not normal. Please try pairing the headphone to a different source (smartphone/tablet) then use the mic to isolate the issue. If you are still encountering the issue, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you

You might find the answer to your question in our Product Support FAQ and Knowledgebase Sections. The link is located at the top of this page. To submit a support case, please fill out the Contact Us form at the same location.

We would like to work with you directly regarding your concern. I noticed that you are in Germany. Please submit a case at https://de.jbl.com/support-contact.html#ns and the Customer Service team will be more than happy to further assist you.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

We would like to work with you directly to help you with your issue. I noticed that you are in Australia. please submit a case at support.apac@harman.com and our Customer Service Team will be more than happy to further assist you.

Hi, The E25BT are not water resistant, nor sweat-proof.  For those kinds of headphones, you may visit our official website for the list of sport headphones we have that are sweat-resistant: https://www.jbl.com/sport-headphones/ If you have questions, please feel free to contact us directly by submitting a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

It can be charged by any charger with a minimum output power of 5V 1A or higher. The higher the amperes the faster/shorter time that it will charge your E25BT.

You can use any USB phone charger to charge our JBL E25BT.

I am sorry to hear you are having this issue. Please try to reset the E25BT by pressing and holding the middle button while it’s on until the blue light is blinking. That means the headphone is ready to pair again. Also, please try to pair the headphone to a different source(Smartphone or Tablet) to quickly isolate the issue. If you are still having issue, please submit a case at www.jbl.com/support-contact.html and our Customer Service Team will be more than glad to assist you.

The JBL E25BT should be able to connect directly to your Apple Watch to play music. To do this – 1 - Put your headphones in Discovery mode. While the JBL E25BT is on, press and hold the power button for >2.5 seconds. The light indicator should start flashing red and blue. The JBL E25BT is now on pairing mode. 2 - Open the Settings app on Apple Watch. 3 - Tap Bluetooth. 4 - Select the JBL E25BT. The apple watch is an extension of the iPhone. If the primary audio content is coming from the phone, the watch and headset will only work if they are within a certain distance of the iPhone. If you are having issues with this, please submit a case at jbl.com/contactus and our Customer Service Team will be glad to assist you.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

We're sorry for the late response. We don't have any firmware upgrade for the JBL E25BT. However, we'd like to get in touch with you directly so we can check how we can help. Please contact our local support at 1-800-102-0525 between 10:00 am to 08:00 pm (Monday to Saturday) or send an email to india_csupport@harman.com.

Our JBL E25BT Is compatible with both Android and iOS devices.

You will be able to pair the E25BT with multiple devices but you may only have one active connection at a time.

Hi, Thank you for your question Yes, you can easily go for a long walk, and the headphones will be able to stand a little bit of sweat, even these aren't designed as a sports-headphone. If you require further information, please don't hesitate to send us an email on customer.support@harman.com

Please try these troubleshooting steps on our support page article about "Bluetooth Pairing and Connecting" to isolate the issue with your JBL E25BT. https://support.jbl.com/us/en/

There are no known compatibility issues between the JBL E25BT and the PS Vita. If you are having issues ,please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

We are sorry to hear that you are having this issue. What you are experiencing is not normal. Try pressing and holding the middle button on the inline remote until it powers off. If this doesn't help, please submit a case at www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.