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Item# JBLE25BTWHT

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Bought mine last week and the sound keeps on fluctuating. (At some point, there will be no audio then later it resumes to its normal state). Is there a way this can be solved? I'm just less than 1ft away from the device (so it's not distance a prob).

Asked by: Stephanie922
I am sorry to hear that you are having this issue with your E25BT. What you are experiencing is not normal. To isolate the issue, please try to connect the E25BT to a different source(smartphone or tablet). I noticed that you are in Philippines. If you are still experiencing issues, please submit a case at support.apac@harman.com and our Customer Service team will be glad to assist you.
Answered by: Aj at Customer Service
Date published: 2021-06-06

They won't turn on or show any light, even when its connected to the charger. Only when connected to the charger and pressing the middle button the light blinks very fast 3 time white and once blue but nothing happens. Can anyone help, please?

Asked by: MariaJ
We'd like to check some settings on your end so we can find out our options., please submit a case request and so we can assist you: www.jbl.com/support-contact.html
Answered by: Mario at Customer service
Date published: 2021-06-06

How loud do the headphones go?

Asked by: someguyeatingwaffles
We don't have any exact measurement on how loud it is but it's definitely enough for you to appreciate your music.
Answered by: Mario at Customer service
Date published: 2021-06-06

Is it possible to turn off the sound when the device turns itself off? Did not find the option in the manual though. Do not want the jumpscares when falling asleep with peaceful meditation music and at some point ---- CABOOM!!...

Asked by: KaroliinaK
Thank you for your question. No, unfortunately it's not possible to turn off that sound. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance. Please see https://uk.harmanaudio.com/support-contact.html#ns for further details. Thank you.
Answered by: Arthan
Date published: 2021-06-06

Hello, I'm from Argentina. I bought this 2 weeks ago in NY and now when I try to turn on they don't turn on. I have already try to charge them and still not working. I have also try with another cable, and no luck. How I fix this? 

Asked by: Totora
I can see that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication if you need anything additional.
Answered by: Nick F
Date published: 2021-06-06

I got my E25BT 2 months ago, they are working fine for me. However the shirt-clip failed miserably within 40 to 50 days of usage. I tried looking online to purchase some replacement but I couldnt find any. Could you please recommend a solution?

Asked by: Michel N
We are sorry to hear about the issues you are having with our product. Please reach out to your local JBL Customer Service for information on parts availability, thank you!
Answered by: Drin at Customer Service
Date published: 2021-06-06

I've been using the jble25bt for a while now But all of a sudden, it can't turn on unless i plug the charger in and take it out and after 20 seconds it turns off. What can i do?

Asked by: Sjay_16
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

Can JBL E25BT pairing with MacBook?

Asked by: Kendrick
The E25BT utilizes the standard Bluetooth Stereo Audio drivers available in most laptops. There are two different Bluetooth protocols, one for Headset Audio used for talking on the telephone, and the other for high quality stereo audio listening. Being that the E25BT is a speaker; your computer must connect to the E25BT using the Stereo Audio protocol. Your best bet is to go into your control panel and find the Bluetooth setup. This setup usually provides a setup wizard and will take you through the steps to install the drivers needed for Stereo Audio.
Answered by: Drin at Customer Service
Date published: 2021-06-06

How do i keep my E25BT Earbud wires clean? The wires are just super easy to catch dirt and I have no idea how to clean them.

Asked by: LawC
Wipe them off with a damp cloth with mild solution of dishwasher liquid. Make sure that no water floats into the headphone. You can also purchase the JBL Headphones Charging case to keep it clean. Please check the link below for more details, thank you. http://www.jbl.com/wireless-accessories/JBL+HEADPHONES+CHARGING+CASE.html?dwvar_JBL%20HEADPHONES%20CHARGING%20CASE_color=Black
Answered by: Joe G at Customer Service
Date published: 2021-06-06

Why i charge my jbl E25BT the light on just for few second??? Can u explain???

Asked by: Muhammad shafiq
We would like to work with you directly to help with your inquiry. Please submit a case request at http://www.jbl.com.sg/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Gian at Customer Service
Date published: 2021-06-06

Hi does this E25BT support the JBL app on iphone/android?

Asked by: Jaygermeister90210
The E25BT does not support the My JBL Headphone or any JBL app.
Answered by: V Jay
Date published: 2021-06-06

I CAN CONNECT MY E25BT TO MY MOBILE BUT I CAN NOT ANSWER CALLS BECAUSE THE PERSON WHO IS CALLING DONT HEAR ME , I DOWNLOAD A JBL APP AND CHECK THE MICROPHONE AND THAT IS OK BY THE APP WHAT I CAN DO ABOUT IT? I RESTART THE BLUETOOTH BUT IT DOES NOT WORK

Asked by: rafi_83
Sorry to hear that you are having this issue. What you are experiencing is not normal. Please try pairing the headphone to a different source (smartphone/tablet) then use the mic to isolate the issue. If you are still encountering the issue, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you
Answered by: Drin at Customer Service
Date published: 2021-06-06

My headphones keep turning off by themselves, whats the deal?

Asked by: Redkamel
You might find the answer to your question in our Product Support FAQ and Knowledgebase Sections. The link is located at the top of this page. To submit a support case, please fill out the Contact Us form at the same location.
Answered by: Kay Harman
Date published: 2021-06-06

Hello, I like this headphone very much! But I have a problem with the microphone - it doesn't pair with my phone (Moto g 6 plus). So I hear the call on the headphones but can't use the mic to talk - like it is not activated. Advise?

Asked by: D1plo
We would like to work with you directly regarding your concern. I noticed that you are in Germany. Please submit a case at https://de.jbl.com/support-contact.html#ns and the Customer Service team will be more than happy to further assist you.
Answered by: Steven M
Date published: 2021-06-06

I've been loving this headset so far. Yesterday I turned my phone's Bluetooth off while pairing. It's frozen in connecting-mode ever since. should I: - let the battery empty out? - charge it a night? - bring it back to the shop? (I have invoice)

Asked by: Rave14210
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Steve S
Date published: 2021-06-06

My headphones have sound in both ears with my phone but only in one ear with my iPad? I need a solution or I’ll be returning them.

Asked by: JulzS
We would like to work with you directly to help you with your issue. I noticed that you are in Australia. please submit a case at support.apac@harman.com and our Customer Service Team will be more than happy to further assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

Are these earphones waterproof or water resistant? If so, to what extent are they?

Asked by: hanrahandh
Hi, The E25BT are not water resistant, nor sweat-proof.  For those kinds of headphones, you may visit our official website for the list of sport headphones we have that are sweat-resistant: https://www.jbl.com/sport-headphones/ If you have questions, please feel free to contact us directly by submitting a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

I recently bought a set of these earphones on a trip to london. the spring on clip that attaches them to my clothing broke, can i purchase this clip separately?

Asked by: polutski
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

Which power sources can I use to charge the E25BT? I'm afraid tha my cellphone power brick (5V, 2A) might damage them. And when I use them with my ipod touch 5th gen, the sound gets a bit distorted and noisy, but it works perfectly with my cellphone.

Asked by: zkenji
It can be charged by any charger with a minimum output power of 5V 1A or higher. The higher the amperes the faster/shorter time that it will charge your E25BT.
Answered by: Drin at Customer Service
Date published: 2021-06-06

what are the specifications of charger to be used for charging the Headphone E25BT?

Asked by: Gajanan
You can use any USB phone charger to charge our JBL E25BT.
Answered by: Mario at Customer service
Date published: 2021-06-06

When i connect earphones to any device and start playing something i get disconnect but earphones still show blue light. After this no one button don't work and earphones too ( It's new earphones

Asked by: Alex_zritel
I am sorry to hear you are having this issue. Please try to reset the E25BT by pressing and holding the middle button while it’s on until the blue light is blinking. That means the headphone is ready to pair again. Also, please try to pair the headphone to a different source(Smartphone or Tablet) to quickly isolate the issue. If you are still having issue, please submit a case at www.jbl.com/support-contact.html and our Customer Service Team will be more than glad to assist you.
Answered by: Ron at Customer Service
Date published: 2021-06-06

Hi, Did anyone managed to pair E25BT with apple watch 2 ? I could not :(

Asked by: Olek
The JBL E25BT should be able to connect directly to your Apple Watch to play music. To do this – 1 - Put your headphones in Discovery mode. While the JBL E25BT is on, press and hold the power button for >2.5 seconds. The light indicator should start flashing red and blue. The JBL E25BT is now on pairing mode. 2 - Open the Settings app on Apple Watch. 3 - Tap Bluetooth. 4 - Select the JBL E25BT. The apple watch is an extension of the iPhone. If the primary audio content is coming from the phone, the watch and headset will only work if they are within a certain distance of the iPhone. If you are having issues with this, please submit a case at jbl.com/contactus and our Customer Service Team will be glad to assist you.
Answered by: Ron at Customer Service
Date published: 2021-06-06

Is there a soundkiller in it

Asked by: Paulus098
We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

Please suggest me how to rectify MIC, The other person is not able to hear any think while in Call. Is there any software or Firmware Upgrade please suggest.

Asked by: Karthu
We're sorry for the late response. We don't have any firmware upgrade for the JBL E25BT. However, we'd like to get in touch with you directly so we can check how we can help. Please contact our local support at 1-800-102-0525 between 10:00 am to 08:00 pm (Monday to Saturday) or send an email to india_csupport@harman.com.
Answered by: Kris A
Date published: 2021-06-06

I would like to know cell phone it's compatible with ? I have a I-phone 4g Apple

Asked by: Room12
Our JBL E25BT Is compatible with both Android and iOS devices.
Answered by: Mario at Customer service
Date published: 2021-06-06

How many devices can it connect to at a time?

Asked by: carlito102
You will be able to pair the E25BT with multiple devices but you may only have one active connection at a time.
Answered by: Joe G at Customer Service
Date published: 2021-06-06

I realise that the E25BT aren't designed for exercise but would they be ok for my afternoon walk where I do work up a little bit of a sweat? Nothing major though.

Asked by: Scorch68
Hi, Thank you for your question Yes, you can easily go for a long walk, and the headphones will be able to stand a little bit of sweat, even these aren't designed as a sports-headphone. If you require further information, please don't hesitate to send us an email on customer.support@harman.com
Answered by: Kay Harman
Date published: 2021-06-06

I'm having difficulty with my Chromebook recognizing these headphones. Has anyone else had this issue?

Asked by: kate938
Please try these troubleshooting steps on our support page article about "Bluetooth Pairing and Connecting" to isolate the issue with your JBL E25BT. https://support.jbl.com/us/en/
Answered by: Rhae
Date published: 2021-06-06

Are they compartible to PS Vita?

Asked by: aglaganov
There are no known compatibility issues between the JBL E25BT and the PS Vita. If you are having issues ,please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Mario at Customer service
Date published: 2021-06-06

Hello, my BT phones are stuck. Battery shows a blue light but no matter how long I click any (combination) of buttons I don't get the power off sound in order to reset. Isn't there any emergency shortcut to 'reboot' the decice? It is not even 1 month old

Asked by: raphamanalo
We are sorry to hear that you are having this issue. What you are experiencing is not normal. Try pressing and holding the middle button on the inline remote until it powers off. If this doesn't help, please submit a case at www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.
Answered by: Drin at Customer Service
Date published: 2021-06-06
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