Thanks for your inquiry. Our JBL Tune 130 TWS is made of plastic with silicone ear tips.

Thanks for your inquiry. This is normal behavior on our JBL Tune 130NC TWS when the earbuds are not properly seated in the case. Please make sure they are properly seated in the case. Also, we recommend cleaning the contact points on the earbuds and charging case to see if it helps. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.

Thanks for reaching out. We have an available charging cord for our JBL Tune 130NC TWS. For parts and availability, please reach out to our customer support.

Our Tune 130NC TWS earbuds can be used independently, this is called mono mode. All functions can be performed using a single earbud. While the Voice Assistant feature can be assigned to your preferred earbud via the JBL Headphones App.

Yes, our JBL Tune 130NC TWS earbud is available. You can order this part directly from us by contacting our customer support for more assistance. For your reference, the part number of the 08-T130NC-LC0S.

Our JBL Tune 130NC TWS has four microphones, so you'll always be heard clearly in both earbuds during phone calls. To learn more about this product, here's the link: https://bit.ly/3GTWOiW

Thanks for reaching out. the right earbud is the primary earbud while the left earbud is the secondary earbud and won't work without the right earbud turned on, paired, and connected to the source device.

Yes. Our JBL Tune 130NC TWS has a Voice Assistant Integration feature that enables you to set up and access voice assistants such as Alexa, Bixby, Siri, and Google Assistant. It can be enabled through the JBL Headphones app (available to download on the Appstore and Playstore) and assigned to your preferred earbud.

Thank you for reaching out. You may try charging the device overnight to make sure that the device is fully charged if the issue still persists, we would like to discuss directly with you, the connectivity issues you're experiencing with your JBL Tune 130NC TWS and find a solution for you. Please reach out to JBL Customer Service for technical support and assistance.

Thanks for your inquiry on our JBL Tune 130NC TWS. We're here to help. Please ensure a clear line of sight between your earbuds and your source device, as obstructions between them can interrupt your connection. Turn off other unused Bluetooth devices nearby and move them away from other sources of wireless signals, such as Wi-Fi signals. After a factory reset, try to remove or forget the earbuds from the list of paired Bluetooth devices to pair them again. If you need more help, please reach out to our customer support for further assistance.

Thank you for your question. We are sorry to hear that you have an issue with your JBL Tune 130 NC TWS. Based on the information you have provided, we kindly recommend that you reset your product to factory settings; (1) Remove the headphones from your list of saved bluetooth devices on your phone/tablet. (2) Tap twice & hold either earbud for > 5 seconds while in case. If this does not resolve the issue, please turn off all other 2.4GHz devices (or test the product outdoors), to check if noise is caused by interference. We also kindly recommend that you drain the battery and then re-charge your product again. ​​​​​​​Should the problem remain, we welcome you to contact our JBL Customer Support team: https://support.jbl.com/gb/en/

Our JBL Tune 130NC TWS isn't compatible with wireless charging. It can only be charged using the charging case.

Our JBL Tune130NC TWS can't be used in the shower. It is rated IPX4, which means that it can withstand water splashes from any direction but can't be submerged in water. Also, exposing it to sand may harm the speaker if it reaches its internal parts.

Our JBL Tune 130NC TWS is compatible with the Samsung Galaxy Note 9 and any Bluetooth-capable devices, including phones, tablets, and laptops.

Our JBL Tune 130NC TWS is recommended to connect with smartphones, tablets, and laptops for audio streaming. It can pair and connect with a Bluetooth-capable TV. However, you may encounter audio-video delays when connected to your TV via Bluetooth since these earbuds don't have an aptX HD low latency codec.

Please contact Customer Support for replacement part orders and availability for our JBL Tune 130NC TWS charging case so that we can assist you with your part inquiries. Here is the part number for reference: 08-T130NC-LC0S.

Thank you for your question. The available voice assistant systems for this product are Google Assistant and Amazon Alexa.

Thank you for your question. Each pod can connect in Mono Mode but they cannot be paired to two different devices at the same time.

Thank you for your question. We are sorry to hear that you are having audio issues with your JBL T130NCTWS. Could you please contact our Customer Support Team on https://uk.harmanaudio.com/support-contact.html#ns for further assistance. Should you wish to receive further support, you may contact the Harman Customer Support team by telephone or chat in order to receive direct assistance. Thank you.

Our Tune 130NC TWS earbuds come with a choice of 3 sizes of eartips (S, M, or L). You may choose the right size for your ears so that they will stay in your ears for the best fit. Please consult the manual on how to properly wear the earbuds to avoid pressing the touch control buttons.

To properly wear the earbuds of our Tune 130NC TWS, simply insert the earbuds into your ear at a horizontal level then rotate the earbuds upwards at an angle until it sits snuggly in your ear.

Yes, our JBL Tune 130NC TWS is compatible with both iOS and Android devices via Bluetooth connection.

Thank you for bringing this to our attention. You may try to switch to another device or check the audio settings of your mobile device to see if there is a separate volume control for calls. If the issue persists, contact JBL Customer Service for technical support and assistance.

Thanks for reaching out. Please ensure to set your headphones as the ‘communication device’ on the app, and always get the latest Bluetooth driver version available for your computer/PC/laptop. If you need more help with your device, please contact our Customer Support. 

Thanks for reaching out. Our products comes with one-year warranty excludes damage resulting from abuse, accidents, modifications, or other causes that are not defects in materials and workmanship (loss or theft).​ For parts and availability of the charging case for our JBL Tune 130NC TWS, please contact our customer support.

Our JBL Tune 130NC TWS does not support Wireless Qi charging. We recommend our JBL Live Free NC+ TWS or our JBL Live PRO+ TWS which are Qi-compatible.

Thanks for reaching out. Our JBL Tune 130NC TWS Headphone is compatible with iOs and Android devices.